The Westerwood Hotel and Golf Resort
1 St Andrews Drive
Cumbernauld
Glasgow
G68 0EW
Coursetype: Stunning Moorland course designed by Dave Thomas in collaboration with Seve Ballasteros. This championship course has a mixture of tree lined and bunkered fairways, watch out for the water hazards
Number Of Holes: 18
Yardage: From the white tees 6144 yards
Par: 71
| Tee | Yards | Par | Slope Rating |
|---|---|---|---|
 | 6307 | 71 | 123 |
 | 6144 | 71 | 122 |
 | 5874 | 71 | 120 |
 | 5379 | 71 | 129 |
Clubhouse Facilities
Bar/Restaurant: Quality food and drinks available in The Club Bar and Grill which overlooks the 18th with spectacular views over the course
Drinks/Snacks: Snack menu available in the Flemings Restaurant and in The Club Bar and Grill
Changing Facilities: The Ladies and Gents locker rooms provide changing facilities for the visitor
Shower Facilities: Showers available, towels provided
Scorecard and layout
The Westerwood Golf Club Scorecard and Course layout. Click or Tap Image to see full size
Golf Facilities
Pro-Shop: The pro shop is fully stocked with a wide selection of current clothing and the very latest leading brands in golf clubs and golf equipment. Professional tuition available
Golf Club Hire: Golf Clubs available to hire, best to pre book
Buggy Hire: Buggies available to hire best to pre book to ensure availability
Trolley Hire: Pull and battery powered trolleys available to hire
Practice Area: Extensive practice area includes driving area, pitching and bunker practice
Putting Practice: Large practice putting green available
Weather Summary
The Westerwood Golf Course
Location and Route Planning
In their Words…….
Having been designed by the great Seve Ballesteros and Dave Thomas, the 18 hole golf course at The Westerwood Hotel & Golf Resort is one of Scotland’s best kept secrets. Overlooking the Campsie and Kilsyth Hills, this spectacular course meanders through silver birches and wild heather offering a challenge to golfers of all abilities.
Devised by Seve, our signature hole is the par 3 15th, known as the Waterfall hole. Hitting from above to a green surrounded by a 60ft rock face, it’s not for the faint hearted and the undulating moorland greens also put you to the test over those 4ft putts.
After a round on the course, relax in the Club Bar and play back your game stroke for stroke over a refreshing drink and snack.
The Westerwood Golf Course
Vicky Y
10:58 29 Dec 22
Unfortunately this stay was not as good or relaxing as expected. The only reason I'm giving 1 star was the comfy bed... otherwise it would be 0 .... on arrival we did not receive a welcome cookie , slippers or robes as advertised. The what is supposed to a relaxing spa area was more like your local swimming baths on the school holidays with kids jumping in the pool and throwing balls around screaming and shouting which resulted in us only being in there 10 minutes. The evening meal was a disaster half of the food on the menu was not available. When the food did come out the starters was not as described on the menu what should have been potted chicken liver parfait came out as a slab of cheap Pate on stale brioche. The chicken on the mains was dry and the salmon was full of bones to this point I complained as I could not eat the dish. Staff did not offer to change the dish just offered a free glass of wine. I had enough and just wanted to go back to the room. Went for breakfast no eggs no orange juice big wait for coffee as only 1 coffee machine. The breakfast was tasty even though it had gone cold from waiting 15 minutes in the queue for coffee. At this point I was happy to check out.. only to find the hotel had charged me twice for our stay ... the receptionist was apologetic.. and advised she would sort this ... I asked for confirmation that this would be resolved a quick email would have been great as I was checking out we had a 4 hr drive home and did not want to get home to find out it had been forgotten about. The receptionist advised this was not possible as she would need another department to organise this which I don't understand why just seemed like she wanted to get the queue down which had formed behind me...So hopefully this does get resolved and we have not paid double for a hotel I wouldn't pay the initial amount for.read more
Aimee Neil
16:37 03 Nov 22
I spent the day at the spa and i had the most amazing time. The staff were all lovely and very helpful and the massage... treatment was out of this world. The restaurant is also gorgeous with amazing food and drink. I loved the sauna and hot tub and i will definitely be booking it again soon.read more
Peter Aylmore
16:06 04 Oct 22
Superb and easy location looking over extensive and magnificent views. Golf course adjoins making for peaceful location... with no passing traffic. Staff team was wonderful and looked after us for our three day stay very well indeed. Food was excellent with the restaurant overlooking the golf course. Thoroughly recomended. Will stay there again for sure.read more
david mcclure
15:31 23 Sep 22
Had a fantastic stay and loved the scenery. The breakfast was very good and fresh and staff where amazing. We want to... give a special mention to Elaine who couldn't have done any more to finish our stay off during breakfast. Thank you so much Elaine and yes we will be back. Xread more
James Farquharson
15:19 11 Sep 22
We had booked for a cheeky wee break to coincide with over of our parties birthday. We had two rooms for 5 of us. There... were two of us in a room about 4 miles away from reception on the 1st floor and our other room for 3 persons were on the ground floor near to reception. There was a wedding on when we arrived and a bagpiper was playing outside. We arrived early (about 2pm ) so only 1 of our rooms was ready. The staff at reception were helpful and friendly. We decanted into our room and went to the gym and then for a swim. The gym was well equipped with a good number of treadmills, bikes rowing machines, free weights and multi gym. There was a good supply of disinfectant wipes and towels. The changing rooms were clean and the lockers worked with a code of your choosing. The pool is a good size and there is a sauna, jacuzzi and steam room. Our rooms were clean, spacious and nicely decorated. The fridge was handy for our drinks and chilled purchases. We also received free drink vouchers and had breakfast included as we were gold members. There was a good selection of hot items and they can cook other kinds of eggs to order. There is also a smaller selection of continental items. Our table was not clean but the staff cleaned it quickly on us asking. For such a busy breakfast sitting, I would suggest more than one coffee machine. These were minor things. Overall we all had a great time and will definitely be back.read more
Louise Irving
20:19 03 Sep 22
Stayed for my husband special birthday with our family! The double deluxe room was exceptional with stunning... facilities, bathrobes, slippers, mini bar & the complimentary fizz to celebrate was a lovely touch! The pool was fabulous to unwind in, slept so well and thoroughly enjoyed the tasty extensive breakfast... Full marks to all staff for their friendly, attentive & professional service.👏 Wonderful stay, would definitely recommend and will return again!!read more
Lorraine Stewart
13:30 23 Aug 22
There was 8 of us booked in for a spa deal. We started with a 3 course lunch , it was lovely with very attentive staff.... Our spa was soo relaxing with experienced staff, The rooms were nice comfortable and we enjoyed our evening meal, there was a lovely atmosphere but we did wait a while for our food staff were very very busy. Well worth the deal we stayed overnight with full breakfast.read more
Sarah Sha Jihan
23:29 22 Aug 22
Rooms were pretty basic and old fashioned. Definitely not worth the price we paid. One staff was pretty rude during... breakfast service which was off putting. Aside from the rooms the rest of the hotel is nice and the grounds are lovely.read more
Aileen Boag
16:10 15 Aug 22
Took my daughter for an overnight treat at the end of her summer holidays which was pretty disappointing.Our room was... obviously focused on disabled facilities, which was not required, our ground floor room was graced with a full skip to look out on and litter strewn around this.My daughter's lunch order of cheese and onion toastie had ham in, which isn't great for a vegetarian.Dinner orders were wrong and breakfast was cold.This wasn't a budget overnight treat, but was definitely lacking in delivering that special service I'd hope to receive.read more
Sarah Anne
18:33 07 Aug 22
Booked an overnight spa weekend for 8. Food was average for lunch and dinner. Apparently these hotels give you a cookie... when you check in. Didn't receive one. Some of the decor could do with a refresh in certain parts. Member of staff Elaine was super friendly at breakfast, chatty and helpful...she managed to get us all cookies after we queried it!The spa... We weren't given robes or access to the pool straight away. Some of us were told to get robes from reception after our treatments. Reception then told us to go back to the spa for a robe. The person at spa reception reluctantly dusted off an old robe and handed it over to which we refused and asked for a fresh one.On the other hand, the massages were very pleasant.The side of coleslaw with the burger at dinner was warm and sour, the table wasn't fully dressed, lack of water glasses and cutlery, dirty water jug too. Prices for drinks were a little high. Overall a very average experience.read more
Matt Day
21:07 16 Jul 22
The rooms are well appointed and nicely furnished. Our king room was quite nice. There's no air conditioning, so bring... a fan in summer.However... The management are hopeless! Called for room service. No answer. Four times. No answer. Call reception to ask about it. No answer. Tried each of them again... Guess what? Go down to reception. No one there! Ended up ordering food from outside!It's a shame. I'm sure for some it's ok, but we had a long day and an expensive room rate, it's not too much to expect some service. Very let downread more
margaret jobson
21:10 07 Jul 22
This would have been 5 star if the food had been better. I have never come across friendlier or more helpful staff.... They were exceptional, they made us feel so welcome and they could not have been more helpful or pleasant.read more
XStark1ll3rX
18:06 05 Jul 22
Stayed during while on a business trip. Hotel is absolutely perfect. Beautiful surroundings with incredible facilities.... The spa/pool are a very nice area with a few pools and jacuzzi. Floor bit slippy but aslong as you go slow, you good. Lockers where also slightly hard to use as the digital locks kept messing up and saying code was wrong when it wasnt. Rooms are very clean with a very comfy bed and got a good nights sleep. Breakfast was also very good and it was self service which i like! Overall a fantastic stay, cant wait to return!read more
Jane Armstrong-Wade
10:02 01 Jul 22
Had a really lovely stay here. Staff were all really friendly, helpful and made our trip a great experience with some... lovely touches. The beautiful, relaxing room made for a fantastic night's sleep. Looking forward to returning in the future.read more
Jonathan Bosanko (Dibs)
17:50 29 Jun 22
Top notch. Good room with a bath, fridge and other luxuries. Pool and spa with nice surrounding location. Good in room... internet which I find very important - only con is that pathways for rooms on the ground floor mean people look straight into your window so would recommend asking for a room not on the ground floorread more
Calum Auld
14:17 20 Jun 22
Given the weather we could have done with air con in the room as an open window just wasn't enough. Room service took... over 40 mins to arrive when it was simple soup and the pool is in need of repair with loose fixings. Location is good however just off the motorway but there's little to do round aboutread more
Eighties isGold
10:54 09 Jun 22
A resort like hotel, outside the city.Hotel is part of a beautiful Golf Course, accessible for the guests for... walk.Beautiful surroundings being on top of a peak.read more
Andrew Dolan
15:13 08 May 22
Staff were great. Room was large and very comfortable. Spent time at the bar and the young staff were lovely. Dinner... was delicious. The gym was a great set up however it was very warm in there. Overall had a great time with my partner. No complains. Thanks.read more
Kirsty Moore
17:06 01 May 22
Great hotel always clean and high standard.Food was great as always, good menu with plenty of choice.Bar service was... quick and efficient, plenty of staff about incase of any questions.Pool area is great with sauna, steam room and jacuzzi. It was disappointing that there seemed to be no baby changing facilities if my husband was to come back with our son on his own. Maybe something the hotel should think about.read more
Emmajo Whitehead
18:52 20 Apr 22
We went here for a 1 night spa break which we got for a great price. The spa is nice and the treatments were lovely.... The rooms and hotel are just looking a bit tired. Dinner was OK, and a special mention for the Drumstick cocktails! Service was good throughout. Overall, given the good value it's hard to complain but we also wouldn't rave about this hotel.... It was all just OK.read more
Greg Brown
17:25 17 Apr 22
Lets start with the positives, we had a nice welcome and got a nice upgrade to a suite and drinks vouchers. The hotel... staff were friendly and the breakfast in the morning was very nice.The room itself was clean and in good condition. We didn't use the spa ut it looked nice from the outside.However, it was very very hard to contact anyone. We tried to phone the hotel ahead of our arrival and the phone just rang. The same when we were at the hotel, every time we rang reception, no-one answered, probably a case of being short staffed but not great.The golf experience was abysmal. The course itself is in shocking condition, the greens are horrendous, the cart paths are in very bad condition (I can imagine that the repairs on the carts will be substantial) and the course was very very wet. It wasn't well signposted so got lost a couple of times.The golf shop assistant on duty on the day I went was also very poor. He wasn't welcoming or friendly. I said it was the first time I was playing the course and yet he didn't give me any advice or even a scorecard. Worst of all, didn't explain what to do when returning my cart so when I finished my round, the shop was closed and I didn't know where to go to drop the keys of and ended up walking all the way around the hotel to the reception. Definite improvements needed on the customer service but I very much doubt I'll play that course again unless it is in substantially better condition.So the hotel would be good for a spa break or a night away but give the golf a miss.read more
Dayana Born
14:40 09 Apr 22
Service in the Restaurant was very slow, food was cold, and didn't even include all ingredients listed in the menu for... the dish. Ridiculous prices for the food we were served. Better off even just going to a spoons. No recommendation, avoid if you can.read more
Jason Crispin
06:22 09 Apr 22
Lovely hotel with great staff and service. Rating 4 stars because of how poorly maintained the golf course is. So much... potential to be a great course.read more
stephen mclaughlin
11:57 07 Apr 22
Had conference here. Was superb. Staff were great. Chairs were spaced out correct. Windows and door left open. . Food... supplied was delicious especially the warm cookies. They were special. A very professional hotelread more
Daz Wilson
15:51 03 Apr 22
It's a nice hotel in good area with some nice views. During the day it can be a little noisy outside as there is a... dual carriageway not so far away, but this quietens down later. Staff were excellent in all areas. Room was nice though weirdly the curtains were tired looking and frayed at the edge. Food to be honest was average, and that tallies with previous visits, we decided we won't stay/eat here again though will use the spa in future as that is excellent.read more
Bigyin
20:55 04 Mar 22
First room we were put in was a disgrace window did not close. Maintenance obviously knew as one on the screws on the... window handle was in with a raw plug that was the wrong size for the hole it was in. The sheets had dirty marks on them and the curtains looked like they had been dragged down through the golf course. The second room we were placed was of the standard you would expect from a premium room. Girl in reception was less than interested. Girls on reception on checking out knew the right tone to use but nothing was done and still no comment from the complaints department. Oh and the Atlantic pale ale is like potpourri so if you not in to overly fruity lager stick with one of the others and size a fiverread more
Laura Brown
19:36 14 Feb 22
A really disappointing overnight at the hotel. Customer service was extremely poor from the hospitality staff. Staff on... the bar/restaurant looked really uninterested in their roles which lead to being complete uninterested in making guests feel welcome and looked after especially bailey. Wrong drinks, food returned slow service. Really not impressed. The only reason I have given 2 stars is purely for the staff in the spa. Our treatments were fantastic and the girls were friendly, professional and very welcoming. I would really recommend Debbie for a massage if you ever visit.read more
Karen Baxter
15:43 23 Jan 22
Lovely over night stay 22/01/22Had lovely spa treatment from a lady called Linda - what a special inspiring person... she is such an asset to your hotel.Please pass on my warmest thanks to her for enjoyable , relaxing massages.Karen Baxterread more
Jane Edwards
20:34 13 Jan 22
Bar & restaurant staff were very pleasant & efficient. The complimentary prosecco to celebrate our sons 30th was a... lovely touch.The spa treatments were excellent, we left feeling very relaxed.read more
Conner Regan
20:15 27 Dec 21
Had our family Christmas dinner in the Carrick suite this year was a little disappointed if I’m honest.Decor was great... and ambiance of the hall, I do understand that 500 people were catered for that day BUT that cannot be a excuses for a “Hilton” brand for less than mediocre food at £60 per head and £30 for the children.Starter of Salmon very nice but very small and I had main of Beef which was a little fatty and overdone, the sprouts were not cooked at all. The children had pizza which was not eaten as I could not, after requesting a steak knife, cut through the base, so that was a complete waste.My father in law complained and the manger was nice to him but too late for me. Even the ice cream sundaes were left as they had a “cheap” ice cream taste to it, not luxury ice cream at all.All in all the place was great the food less than mediocre with “Hilton” prices.read more
little bopeep
10:14 15 Dec 21
Decent sized room, all conference rooms are far away from rooms so no noise at night.Modern gym and pool with... sauna.Wish City centre hotels were like this.read more
Luke Frank
11:58 05 Dec 21
We stayed at the end of August to the start of September and it was all a bit rubbish. We arrived at 2:55 and were... finally shown to our room at 4pm which was unclean. We immediately requested a change of room which we were given at 7:30pm. That room was also sub par. The food wasn't great and each glass that we were given was dirty. Seemed like a lottery getting clean cutlery and glassware.Overall the stay was lacklustre. The spa was okay, so if you are inclined to go to the hotel, maybe just do the spa and give the rooms and food a miss. Definitely not worth any amount of money as you'd be better served in the likes of the local travellodge.We did email the central reservations team with the issues with pictures of the black mold in the shower, the hairs in the bed and the dead bugs on the floor but I never recieved a response beyond 'what do you actually want us to do about this'. In all pretty poor, please avoid!read more
Dan Mathias
21:01 14 Nov 21
Quality hotel with great features. Some of the rooms appear a little dated, however others have been refurbished to a... high modern standard. Pool, Spa and gym are fantastic and the location is breathtaking.read more
Lee Whittaker
10:42 12 Nov 21
Very warm welcome. Beautiful hotel with amazing facilities. The rooms were comfortable and well equipped. The staff... were very friendly and the breakfast was amazing.read more
Verity Crowe-haylett
00:45 02 Nov 21
Amazing polite staff absolutely made the stay for me!Clean and luxurious, lovely views.Beautiful foodGreat hotel
Ds Smith
15:16 28 Oct 21
Nice clean modern hotel with larger than average rooms. Good restaurant and bar at sensible prices. Gym, swimming and... golfing available.read more
Duncan Hoodoop
19:42 26 Oct 21
Poor do not book this hotel!! Reception staff are just rude! Nobody in room service, restaurant or reception answer the... phone. I booked here because of a business trip to have a good nights sleep and to get good customer service! I will avoid in future!read more
Barbara Anne Nelson
21:10 24 Oct 21
Stayed with a group of friends for a 60th birthday. From beginning to end our experience was amazing. Rooms, food, spa... and customer service was impeccable. We will definitely be back.read more
Becky Pape
16:23 01 Oct 21
Great venue to hold an event at, ample free parking, easy to get to from the motorway. Event coordinator's were... excellent, nothing was too much trouble.read more
David Sandelands
05:54 24 Sep 21
The Golf Course could be a very good course. Well thought out holes. Unfortunately it's not maintained to a good... standard. The Tees were very scabby and greens were not as good as they should be, especially when they were rolling quite well. The course in fairness was wet underfoot from previous nights downpour. It would benefit massively from a team of green keepers working daily on the course. It would be a totally different course. I would play it again.read more
Anne Harding
12:08 23 Aug 21
The hotel was very busy, it was my cousin's 60th birthday celebration and there were quite a lot of challenges with our... room, wait times etc., but Dana Black was on duty and she was so kind, helpful and worked exceptionally hard to sort everything out, nothing was too much trouble, she is a wonderful ambassador for the hotel. We were also really impressed with the staff in the restaurant who could not have been more helpful, polite and kind and Lindsay in the Spa is great.read more
Talha Ali
12:21 22 Aug 21
As we came in, there was swift service, quickly attended to and the friendly staff provided us with everything that was... needed. Extremely nice room, clean and upto standards, pool and leisure facilities and staff were 5⭐️ Dinner and breakfast had a wide range of allergy free products and was quite satisfactory. Would highly recommend it to anyone looking for a good time, nice tuck away from the city and great massage and leisure facilities.read more
Jennifer Russell
16:25 21 Aug 21
Fabulous mini break with my two daughters & my Mum to celebrate Mums 91st birthday. Great price & excellent food,... service & facilities. Will definitely return for a longer stay in the future. Being able to bring our dogs just made it a stress free break, thank youread more
GN
22:37 18 Aug 21
Staff nice and doing their best. The gym is also good. Those are pretty much the only redeeming features of the... place.Rooms extremely tired and desperately in need of refurbishment. The first room we were put in was filthy - walls and carpet covered in stains and dirt. The bathroom was in very poor condition with a dirty and rickety shower enclosure which didn't close properly. The toilet seat had encrusted brown dirt at the back. The phone which I used to call reception on had yellow/brown dirt at the ear piece which looked a lot like earwax.When we told reception, they were really pleasant and helpful in moving and upgrading us and apologised a lot. I felt a bit sorry for them and didn't get the impression it was a new thing for them to have to deal with.Unfortunately this higher grade of room (while better) was still in really bad shape - the curtains had what looked like mould along the bottom and it looked like the windows had been letting in water. The bathroom in this room was also in fairly poor condition and in need of replacement. The shower enclosure again didn't close properly, looked dirty and the ceiling in the shower had large patches of black mould.The breakfast was absolutely terrible. The fruit (hard melon) didn't taste of anything and the coffee from the self service machine was genuinely undrinkable. The food tasted like it was the cheapest stuff they could get hold of and we didn't eat breakfast in the hotel for the remaining days of our stay (effectively adding to the cost when we'd unfortunately already paid for it). A particularly memorable aspect of the hotel (and what seemed like another ambitious bit of cost cutting) was the toilet roll - it was like sandpaper. Absolutely brutal.Lots of people at breakfast were wandering around without wearing masks and didn't seem to care about the many signs saying wearing them was compulsory. We didn't see any of the staff challenging them.All in all, this isn't what we expected from a Hilton hotel and it was massively disappointing. I'd avoid Hiltons in future based on this experience. This hotel is clearly lacking meaningful investment and is very poor value.read more
stuart a
07:46 08 Aug 21
Hotel overpriced stayed in room 111 outlook from window poor needs tidied up empty bottles and cans outside window for... the price we paid, Dinner was poor steak over cooked sent it back With my pepper corn sauce came back with a gravy sauce chips were soggy as they were kept warm while my steak was getting cooked ordered drinks at our table and waited 30 min to arrive. Waitress was very nice and sorry for our wait, left the restaurant and went to the lounge service here was very slow also. We have waited over 6 months to use our voucher from our son and it’s being a disappointmentread more
Ross Chapman
21:26 05 Aug 21
Nice hotel, friendly staff and all the amenities you could need. Kids enjoyed the pool, had a nice stroll around the... golf club and also played some tennis.Beds were comfy, rooms were clean and the food was very nice. Will be looking to stay again.read more
Yvonne McLaughlin
07:17 13 Jul 21
Stayed here a couple of times now and enjoyed both stays.Under the current climate everything was as... expected.Hopefully return again when a bit more normality has resumed.Staff were all lovely and room was nice too.Peaceful getaway.Would maybe stay 2 nights next time.read more
Kirstie Isbister
20:10 04 Jul 21
Had a lovely stay here, hotel beautiful and leisure facilities on point. Room was lovely and clean. Dinner was great,... lots of choice and staff very attentive. Breakfast was good again lots of choice.Was disappointed that there was no hand wash within the room considering the current circumstances.read more
Beáta Wretzelová
21:57 22 Jun 21
This was my second stay and the service is amazing. Room was perfect size to fit travel cot for our baby..
Paul Swannell
09:48 18 Jun 21
The suites are great for families - a separate 2nd bedroom with its own TV and table/chairs, plus handy to have a... fridge in the room.Spa/leisure facilities good; decent sized pool which is nice and warm.Breakfast pretty good, and bar prices are reasonable for a hotel (a little cheaper than pubs in Glasgow city centre).Set in lots of grounds for the gold course, with trails available for non-golfers.read more
Sue Jarvis
07:39 15 Jun 21
Adequate. Lovely bedrooms and staff can't be faulted but if your room overlooks the courtyard on a Friday beware of... hen nights etc......they go on until the early hours of the morning and boy oh boy can they be noisy!read more
Gillian Hood
11:05 12 Jun 21
Under present difficult guidelines lines. I think the Westerwood Hotel did very well. Reception staff should highlight... you need to book breakfast when you arrive and not leave it up to guest to read leaflet at their leisure and think we also caught barman on an off moment when we had our first drink as next day he was on top formread more
Chris McCormack
19:31 11 Jun 21
Went for a 2 night spa break at the beginning of June . Gym facilities are to high standard and pool probably a good... size for current restrictions (8 at a time ) . Spa was great but I've never really had one but thoroughly enjoyed both my full body massage and facial treatmentsRooms on the small size for a king deluxe but welcomed with a bottle of white and pink rose . Box standard room layout with tea and coffee making facilities , iron and board , safe , TV , alarm clock and hair dryer but all kept to a high standard so that's a plus . Decor was neutral and warmBreakfast wasn't the most varied selection but waiting staff happily went out their way to remedy any shortcoming .Only issue I would say was the restaurant on our first night. We did Book a tad late on in the evening and unfortunately near enough half the menu was unavailable. So went for a steak which came well done ( asked for medium rare ) . And salad had wilted leaves. Needless to say decided to venture out the second eveningWhat I would say is it's a Hilton , they do large number service at a good standard and although I don't believe many will be wowed if you go with reasonable expectations I think you will enjoy your stayread more
Lorne Armstrong
08:00 25 May 21
My friend and I had a very comfortable, safe stay and the staff were very pleasant. I would like to say a big thank... you to Elaine in the breakfast room for her help and friendliness. Reception arranged extra chairs for our room as we were having family visiting to join us for a meal. Thank you, very much appreciated. My favourite chill location.read more
Simon Trotter
07:57 08 May 21
Stayed here for three nights. Staff are friendly and welcoming. The room/suite was nice and spacious but there were a... few niggles. Despite the aspiration for srict COVID cleanliness, I discovered a pair of socks behind the curtain left by the previous occupant, which had not be removed before my arrival and the next day some of the tea sachets were not replenished by housekeeping. I also had also a problem contacting reception from the room ‘phone. Firstly there was no contact number provided to dial (only room service which was not answered) and the phone’s mouthpiece was faulty. Despite reporting this, the fault had not been repaired during the day when I was out and the reception staff did not have any information as to what was happening. Clearly, in a nightime emergency this could be a definite problem.Apart from these observations, my stay was comfortable, relaxing and the restaurant staff helpful, efficient and friendly.read more
John Riley
17:16 05 May 21
End of lockdown...favourite for local meet up & coffee. Good coffee and staff always courteous and pleasant.
Cherreen Caughey
08:08 20 Apr 21
I very much enjoyed my steam room but when I went for my salt and oil scrub I found out the showers had no hot water in... them after the girl had switched it on and left the room to let me take a shower. It was about 7pm at this point but she said hadn't realised no hot water which I found strange later on when I spoke to someone who said had reported the water problem the night before. My friend who was in another room getting the same treatment said she had same problem. I had to have the stuff removed by hand but still had salt on my skin no matter how hard we tried to get it off without a shower. It would have been nice to be informed of the problem before commencing with that particular treatment. Because of all of this and the 15 minute delay in starting the half hour I planned on between my treatments and food for chilling out was wiped out so I asked for my dinner reservation to be pushed back from 8pm til later and they did by 15 minutes which barely gave me enough time to get dressed and over to the restauraunt. So no real chill out time which I really needed as felt a bit light headed after massage and again could not shower before dinner. So my advice to everyone is to check that they have not water when you arrive to stop any dissapointments as they won't tell you themselves.read more
Stan
18:33 12 Jan 21
Disappointing stay. Check in was fine, but after that not great. The room is just very average for a "king" room... (shower leaks, wallpaper is peeling). Despite them saying rooms are cleaned every 2 days, they haven't done so.The breakfast charge was quite high, which would be fine if it was a buffet breakfast. But due to Covid they can't offer that right now, I get that, but why still charge full price? Instead you get a miserable "all day breakfast paninni" which from what i can tell is a soggy panni with a slither of bacon in. On my way out I went to get a tea from the facilities in reception, but there was no water or milk, and nobody around to get any.All in all, not great, don't recommend staying here.read more
Alex Goldie
23:42 08 Nov 20
Great hotel, the staff are friendly and helpful. The rooms are comfortable and clean. Wifi is fast and stable.... Everything you would want in a hotel. Can't wait to go back.read more
Lily Gillon
11:31 14 Oct 20
Actually quite disappointed.We booked swimming and they phoned us 5 mins before and told us they overbooked this is... understandable however they done nothing to compensate us. Also took ages for someone to serve us for breakfast, and breakfast was poor have received better service at other hiltons. But good cookiesread more
Helen Simpson
15:46 26 Sep 20
Very warm welcome from Alexis. Excellent Covid precautions without feeling restricted in our movements. Staff... wonderful,friendly and helpful. Great Spa experience with Sandra and finished our day with a lovely meal . Great staff throughout our stay.Would definitely recommend .read more
carmen castillo marco
09:07 13 Sep 20
Clean and really friendly staff. We went me and me couple and we were 5 days, we really enjoyed.The only thing that we... missed up all those days was find a toilet brush.And find more variety of food in the restaurant of the hotel.read more
Ian Thornton
20:35 12 Sep 20
I used this hotel for a work stayEverything you would expect from this group of hotels.Rooms were of a good size and... well laid out including a large screen TV and refrigerator all rooms and common areas have free to access WiFi.The staff were friendly and helpful and I gotvthe impression that they were driven to provide excellent customer serviceThe food menu wasn't large but all the dishes I had were very good.As for breakfast I was leaving before it started they arranged for a grab bag with fruit pastries and 2 drinks the chef even made me a bacon Roll to take with me.I will definitely be using this hotel again and have recommended it to my colleagues.read more
A2Z Marketing
19:51 06 Sep 20
Thank you Alexis for making the check in and check out the best experience ever.Perfect hotel with superb location,... thanks for the delicious cookies, kids as well as adults loved it very much.I would definitely recommend this hotel to anyone wanting to spend quite time around the big pool and the golf course surrounding the hotel.We booked 2 rooms which was spacious with all the necessities thrown in, fridge, hair dryer, iron, tea and coffee making facilities, shampoos, towels and beautiful cosy beds, oh yes.. above all, free car parking is available on sight.Would love to visit this hotel again.Thank you all for making our stay very comfortable.read more
Peter Pennal
17:42 03 Sep 20
Great golf course and lovely hotel. Staff also lovely couldn't do enough for you nothing was a problem devilty visit... againread more
Umaima M
11:39 02 Sep 20
Brilliant service, beautiful views and a relaxing atmosphere. Enjoyed the large pool, was very kid friendly as were the... staff. Would recommend for a relaxing short break.read more
Gary Shaw
08:15 02 Sep 20
The rooms have no AC and the temperature is above what I would have considered comfortable apart from that it's a... lovely hotel with a great Sparead more
Ntando Ngwenya
21:05 25 Aug 20
Alexis at check-in was brilliant!I noticed a few hand saniters dotted near the reception area only. No visible... encouragement for guests to uphold safety measures such as mask wearing. There are a lot of Double doors across the hotel wings or blocks which are kept closed and there are no hand sanitizer stations which would be ideal atleast if doors not kept open, especially with a lot of people having to push or hold the door handles.The Room we were booked in was quite spacious and clean though with no aircon. Not that im complaining but also I have booked in a lot of Double tree by Hilton hotels on a lot of special occasions in the past and been always given a welcome gift or perks of some sort. Not really been offered any this time which was different. Fire alarm went off, however there was not a visible staff member or fire marshal in sight on the top floor which i would suggest the hotel should take into consideration especially if it happens there is an elderly or disabled person who might need assistance in a real life threatening situations.Hotel itself is lovely though There is Limited menu and just need to review a few things to make guest feel a lit more safer and at ease.read more
Vicky Barr
14:22 16 Aug 20
Just back from an overnight at your hotel, we stayed in room 223, I think rooms are ait dated especially the furniture,... the bathroom door handle was hanging off when we arrived in the room and eventually fell off in my husbands hand, the drinks at the bar where good and food was OK, staff where lovely, I can say I've been but wouldn't hurry back, thought it would have been alot better since its a hilton hotel.read more
L Ferns
15:31 04 Aug 20
First the good, the breakfast staff were fab, lovely and working very hard. Plated breakfast very good, similar to... previous Hilton stats, which is hard to maintain with covid. Laura who I spoke to before booking, lovely and helpful. 15 min walk away is the tiny village of Cumbernauld, we had to go for dinner as hotel restaurant bookings full. Beds very comfortable.A couple of not so goods - the bathroom needs decorating when it's safe, peeling paint. Lucy on reception unable to help when asked to move from twin to double, hotel full. Not what I booked though.There is a lovely golf course attached with golfers crowding for their coffee in the morning.Overall good stay, reflected in the very reasonable priceread more
Caroline McCallum
11:51 03 Aug 20
Nice hotel, comfortable and clean but while their slogan says "We're happy you're here and we're ready for you", this... couldn't be further from the truth. Not enough staff at check in means huge queues build up which others need to cut through. People are asked to queue at the bar with the dame result, social distancing is impossible. I booked a deal for Saturday first which included a bottle of wine in your room. New guidelines meant this would be given to you at your meal but staff then presented me th bill to pay for it. This was rectified but how often does it happen. Lastly breakfast service was a shambles. Organised chaos. Staff struggled to seat people. Breakfast was table service because of covid-19 but then you had to queue at one coffee machine which kept breaking down. Pots of tea/coffee served at tables would be a quicker and safer option. Breakfast took an hour from the order being taken to it being served. Customers were unable to check out by 11am deadline because of this. Kitchen staff asked servers to stop taking orders during breakfast because they were too busy. This hotel needs staff training and an understanding of government guidelines for their customers to feel saferead more
Pat Wilson
08:45 23 Jul 20
Had one night here after a damp game of golf. Staff and hotel very well prepared and set up for covid and I felt safe... and comfortable. Staff were first class. Dining and breakfast not your usual hilton experience with a sparse dining room BUT wholly expected in the circumstances. Breakfast served to table which again felt very safe. Cant fault the hotels efforts and hope soon we can all be back to " normal" .read more
Steven Murdoch
16:38 05 Jul 20
Afternoon tea was not very good. The location and parking however were accommodating.
SaraF
09:32 07 Mar 20
Afternoon tea with spa day was lovely.Staff are super friendly and helpful.Afternoon tea was lovely, restaurant looks... onto the golf course. Spa was lovely, all amenities you would expect (literally only downside is the floor was dirty around the seating/windows but this is quickly remedied.)Treatments were lovely, couple treatment room is available if requested, literally perfect and Sandra specifically was so friendly and very professional, made the whole day even better!Relaxation room is available to wait in before treatments, reccomend going there 10-15 minutes before to wind down before any treatments.Will 100% return 🙂 Thanks!read more
Clive Sinclair
09:19 16 Feb 20
Room 311 King Suite (with balcony).Live locally and eaten in the hotel a few times at Christmas with family, special... occasions, etc. Decided to try the accommodation on Valentine's Day (also my wife's birthday).Room was spacious and looked recently decorated/refurbished. Seperate living room and bedroom with a large TV in both. And was well prepared.Food in a busy restaurant was great, served promptly and the service was excellent. A reasonable menu, which would please most people.Breakfast is the usual buffet type and while a wide selection was available, the cooked selection (on the hot plate), wasn't.. hot, but barely warm.read more
Adam Lapinski
10:41 18 Jan 20
Really great hotel! I've been staying for one night due to training, for which the hotel offers really great... facilities. Bedrooms are nice and spacious, meticulously clean and very nicely equipped. The hotel also offers food delivered straight to your room as well as breakfast in bed. The food itself is fantastic and staff throughout the hotel are incredibly polite and helpful. Overall very much recommended.read more
Laura Devine
10:49 04 Jan 20
*Very* comfortable + great shower! I stayed overnight recently while visiting friends and family over Christmas and it... was super comfortable. The bathroom was slightly dated but I was super impressed with the power shower (I'm fussy with showers!) and it was very, very comfortable overall. The food at dinner was a different class, it was better than my Christmas dinner a few days before at a high end castle! The beef in particular was amazing and delicious and finished to a very high standard - I would have paid a lot more for it in Glasgow, never mind London - where I live. Overall I really enjoyed my stay, the hotel is spacious and comfortable with great food and great amenities. Also the staff really make you feel welcome without imposing.read more
Jamie Russell
19:15 28 Dec 19
The staff were brilliant ....the hotel in general was nice but some parts were looking a bit dated .....the room was... large and freshly decorated with a new bed but the furniture was a bit old. The bathroom had a good size bath and reasonable size shower the decor in here was also good but the shower cubicle looked a bit old. We had tuna sandwiches for lunch and although nice there was hardly any filling in them ....this was communicated to the waiter and he offered 50 percent reduction straight away,we did not take up this offer, just put some more filling in them please to substantiate the cost. The breakfast was superb with a great selection of well cooked food and cereals ect. All in all very good for the money please don't let any of these small negatives put you off.....the pool sauna jacuzzi and steam room were all great, as were the staff all very good. All very clean too.read more
Niall Macgregor
10:31 27 Dec 19
Lovely place, used as a base over Christmas whilst visiting relatives in the area. Room clean, well appointed and most... of all comfortable. Public spaces again clean and well appointed. Staff were very helpful and friendly.Minor criticisms, some of the corridor paintwork showing signs of wear and tear which is down to us the careless public and the towels which were plentiful smelt a wee bit as if they had been laundered and stored whilst still damp.For such a large hotel, hot water in shower always hot and powerful which is always a bonus. Can certainly recommend this hotel and we'll be back.read more
